Frequently Asked Questions
Do you cater weddings and events?
We can provide donuts for any event, large or small! Please click here for more information on catering.
Can I order donuts for pick up or delivery?
You can! Just give your local Stan’s Donuts & Coffee a call to place the order. Click the link here for a list of our locations.
We also offer delivery through GrubHub, DoorDash and our app (look us up on your favorite app store!)
Do you ship donuts?
We sure do! Click here for more details!
Do you make vegan donuts?
We do make an amazing yeast-raised vegan ring topped with chocolate glaze, and a cinnamon sugar vegan donut! They do not have any animal products, but are made in a shared facility.
Do you make gluten-free donuts?
We offer some of the best ‘gluten-less’ donuts you can find! We call them ‘gluten-less’ because, while they’re made using a gluten-free recipe, out of necessity they’re currently prepared on the same equipment as our conventional donuts and fried in the same oil, so there is a risk of cross-contamination. As with our vegan donuts, we hope to someday have the means to separate production.
Do you offer donations?
We love to support the community and local causes. You can email us at infogrp@stansdonuts.com to submit a donation request, however, please know that we receive many requests and unfortunately cannot commit to every one.
Are you hiring?
We are always looking for great team members. You can apply online by clicking here.
Do you franchise?
Unfortunately at this time we are not offering franchise opportunities.
Can you make custom-colored donuts for my event?
Yes! For custom colored donuts, we do require a minimum order of 15 dozen for full-size donuts and 25 dozen for mini donuts. Drop us a line at infogrp@stansdonuts.com and let’s talk!
Are the donuts made with lard?
No, lard isn't used to make any of our donuts.
How can I check my gift card balance?
Use this link HERE to check your balance!
I forgot to give the cashier my customer code during checkout. Can those points be added to my account?
You can add points to your Stan's app anytime--even after checkout! You can add points directly to your app via the QR code on your receipt, just click Add Points and scan! If you are having trouble please email infogrp@stansdonuts.com to add the points to your account. Please note points can only be added to your account within 30 days of purchase.
I purchased from a Stan's located inside a Mariano's, am I able to have those points added to my loyalty account?
Yes! You can email a picture of your receipt to infogrp@stansdonuts.com and someone from the team will add the Stan's purchases to your loyalty account. Please note points can only be added to your account within 30 days of purchase.
How do I request a refund on an online order?
If you ordered through the Stan's website or Stan's Perks App, please email infogrp@stansdonuts.com. If you ordered through DoorDash or Grubhub, contact their support team to process the refund.
For catering orders same-day, cancellations are charged 50% of total order. Orders canceled within three hours of delivery time will be charged in full.
What allergens should I look out for in the donuts?
Our donuts are made in a shared facility, so cross-contamination with gluten, dairy, soy, egg, and tree nuts may occur.
Do inKind purchases count towards Stan's Loyalty?
Unfortunately, inKind has its own loyalty program, so purchases made through inKind do not qualify to be added to your Stan's loyalty account.
Free 1/2 Birthday Reward
HOW DO I QUALIFY THE BIRTHDAY REWARD?
You automatically qualify for the free 1/2 Dozen Birthday Reward if you have transacted with our loyalty program within the last 90-days (not applicable to Mariano's Stan's only purchases)
HOW LONG IS THE REWARD AVAILABLE FOR?
Once you qualify, your reward is valid for 31-days; starting on the day of your birthday.
WHEN WILL I RECEIVE MY REWARD?
Once you qualify, your reward will be added to your loyalty account the morning of your birthday!
HOW DO I USE MY REWARD?
For in-store redemption, you must provide your check-in code to store member at checkout (this is on the home screen of your app). For app redemption must apply reward to cart at checkout where is says “Apply Rewards”.
ADDITIONAL QUESTIONS?
Please reach out to infogrp@stansdonuts.com for questions that may not have been answered on our FAQ.